front-office

IPA/ˌfrʌnt ˈɒfɪs/
IPA/ˌfrʌnt ˈɑːfɪs/

front-office — 名詞

1. the employees and departments of a company that have direct contact with custome

1.名詞B2
釋義

前台；第一線

直接與客戶打交道的人員

the employees and departments of a company that have direct contact with customers, clients, or the general public — for example, the reception desk at a hotel, the tellers at a bank, or the sales team of an insurance firm.

例句

Wei works in the front office and handles customer complaints every day.

Wei 在前台工作，每天處理客戶投訴。

attributive: front-office + noun (team, staff, employee)

The hotel manager asked the front-office team to greet every guest by name.

飯店經理要求前台團隊用名字稱呼每位客人。

the front office = the department / team

常見搭配
  • work in the front office
  • front-office staff / team / employee
  • front-office role / position / job
  • join the front office
  • transfer to the front office
同義詞
  • customer-facing team

    a more descriptive modern term, less common in traditional business writing

  • client services

    focuses on the service aspect rather than the people themselves

  • reception desk

    narrower — refers only to the physical welcome area, not all public-facing roles

反義詞
  • back office

    the administrative and support departments that have no direct contact with customers

文法句型

the front office

front-office + noun (attributive)

用法筆記

Often contrasted with back office, which refers to the administrative and support departments that do not interact directly with customers. Front-office roles include sales, customer service, reception, and teller positions.

常見錯誤

The front-office is located on the second floor.' (treating it as a physical room).
The front office is located on the second floor.
The phrase is not typically hyphenated when used as a noun; the hyphen appears in attributive position: front-office staff.

2. the senior executives or top decision-makers within an organisation who are resp

2.名詞B2
釋義

管理階層

組織中制定政策的高層主管

the senior executives or top decision-makers within an organisation who are responsible for setting policy and strategy — for example, the board of directors, the chief executive, or the heads of major divisions.

例句

The front office decided to close three unprofitable stores after the quarterly review.

管理高層在季度檢討後決定關閉三家虧損的門市。

the front office as decision-making authority

Elena's proposal needs a green light from the front office before the team can proceed.

Elena 的提案必須獲得管理高層同意，團隊才能繼續進行。

approval from the front office = permission from senior management

常見搭配
  • approval from the front office
  • the front office decides / announced / introduced
  • front-office decision / strategy / meeting
  • get a green light from the front office
同義詞
反義詞

文法句型

the front office

front-office + noun (attributive)

用法筆記

This sense is an extension of the literal meaning and is most common in informal business speech. It often carries a slightly detached or top-down connotation — the front office makes decisions that the rest of the organisation must follow.

常見錯誤

I told the front office about the broken printer.' (using it for everyday facility issues).
I told the facilities team about the broken printer.
Use front office only for strategic or policy-level decisions, not routine operational matters.

同根字

常見搭配

名詞搭配

  • front-office staff
  • front-office team
  • front-office role
  • front-office position
  • front-office job

常用片語

  • work in the front office
  • move to the front office
  • approval from the front office
  • the front office decides