customer-facing

/ˈkʌstəmə feɪsɪŋ/ (bre, ipa) · /ˈkʌstəmər feɪsɪŋ/ (ame, ipa)

customer-facing — 形容詞

1. describes work, staff, information, or technology that customers deal with direc

1.形容詞B2
釋義

面向客戶

直接接觸或提供給客戶使用的

describes work, staff, information, or technology that customers deal with directly, rather than something used only inside a company.

例句

Liang moved from accounting to a customer-facing role at the hotel desk.

Liang 從會計部調到飯店櫃檯的面向客戶職位。

attributive: customer-facing + role

During the lunch rush, customer-facing staff answered questions at every checkout.

午餐尖峰時段，每個結帳處都有面向客戶的員工回答問題。

attributive: customer-facing + staff

同義詞
  • client-facing

    very close in meaning, but more common in professional-service and B2B contexts

  • front-line

    focuses on being the first point of contact; it does not always describe customer-visible materials or software

  • public-facing

    broader; can refer to anything visible to the public, not only to paying customers

反義詞
  • internal

    used only inside the company and not meant for customers

  • back-office

    describes support work behind the scenes with little or no direct customer contact

文法句型

customer-facing + role/team/staff

customer-facing + email/message/screen

be customer-facing

用法筆記

Mostly used in business English. It often contrasts with internal or back-office work that customers never see, and it can describe both people who interact with customers and materials or systems that customers use directly.

常見錯誤

❌I want a customer face job.
✅I want a customer-facing job.
💡The compound adjective uses '-facing', not the noun 'face'.
❌The payroll spreadsheet is customer-facing.
✅The booking page is customer-facing.
💡Use it for something customers actually see or use, not for private internal tools.