ombudsman
ombudsman — 名詞
- ombudsmansingular
- ombudsmenplural
1. A person appointed by a government, company, or other institution to investigate
申訴專員
處理民眾投訴的獨立調查人員
A person appointed by a government, company, or other institution to investigate complaints from the public and recommend fair solutions.
Nia asked the hospital ombudsman to look into her complaint about the medical fees.
Nia 請醫院申訴專員調查她對醫療費用的投訴。
collocation: ask the [institution] ombudsman to look into [something]
The banking ombudsman reviewed Ryan's case and decided the bank must refund his money.
銀行申訴專員審查了 Ryan 的案件，判定銀行必須退還他的錢。
collocation: banking ombudsman
When Joaquín could not get a refund, he contacted the industry ombudsman.
當 Joaquín 無法獲得退款時，他聯繫了行業申訴專員。
The university ombudsman helped Léa and her classmates resolve the grading dispute fairly.
大學申訴專員協助 Léa 和她的同學公平解決了成績爭議。
collocation: university ombudsman helps resolve [issues]
- ombudsman investigates
- ombudsman handles
- file a complaint with the ombudsman
- contact the ombudsman
- mediator
broader term for someone who helps two sides reach an agreement; an ombudsman is a specific type of official mediator
- complaint handler
more informal and narrower; focuses on processing complaints rather than independent investigation
- advocate
an ombudsman may advocate for fairness but remains impartial; an advocate actively takes one side
- arbitrator
an ombudsman investigates and recommends solutions; an arbitrator makes binding decisions
文法句型
the + ombudsman
[organization] + ombudsman
用法筆記
The word ombudsman is historically masculine in form. The gender-neutral alternatives ombud or ombudsperson are increasingly used in official titles.
常見錯誤
同根字
- ombud名詞B2
- ombudsperson名詞C1
常見搭配
常用片語
- file a complaint with the ombudsman
- contact the ombudsman
- appoint an ombudsman
- ombudsman's office